WHAT IS YOUR CANCELLATION POLICY?

Question

Accepted Answer

We DO have a cancellation policy in place in order to make sure we are able to provide the most accurate "Available" appointment time slots for all of our clientele wishing to be serviced.

We ask that you cancel your appointment OR reschedule MORE THAN or AT LEAST 24 hours before your scheduled appointment time to avoid incurring a cancellation fee.

1.  If you call, email, direct message or text us LESS THAN 24 hours before your scheduled appointment time you WILL BE charged 50% of the total service cost.

2.  If you call, email, direct message, or text us LESS THAN 4 hours before your appointment OR you "no call-no show" by the time of your appointment or 15 minutes after you WILL BE charged 100% of the total service cost.

3. If you have a package of sessions with us, and cancel LESS THAN 4 hours before your appointment OR you "no call-no show" by the time of your appointment or 15 minutes after you WILL LOSE one of you sessions from your package.

Booking appointments online WILL require a card on file and it WILL NOT be charged until after your appointment. If you call OR text to schedule an appointment, we WILL still require a credit card to be placed on file to reserve the appointment.

Our system DOES send out multiple email AND text message reminders of your scheduled appointment - even an hour prior, you receive notification of your appointment.

Our system will NOT allow you to cancel or reschedule yourself if you are in the 24 hour window of your scheduled appointment time. This means if you need to cancel, the BEST FORM of communication to use is our phone number (727-218-7045). Please use this to call AND/OR text - if we do not answer, we may be with a client. Leave us a voicemail and send a text.

Instagram/Facebook messages, Emails, Messages through our Website are HARD to track when we have a fully booked schedule AND we probably will not see them in time.  Please do not use these methods when an issue arises with you needing to reschedule or cancel your appointment - this will NOT count as properly informing us and you WILL STILL incur a fee (especially if we have a communication record with you via text or phone calls - we do save all this communication).

We ALWAYS try to be as understanding and flexible as possible and we know that things come up last minute so please be courteous and contact us as soon as possible. Please remember that our artists make it our career to service you, it is not our hobby!

Thank You!